Event Logs

Event Logs

The Event logs menu shows what is happening to the doors and users on your site in real-time.

Administrator can see event occured time and door location when a user authenticated their mobile card, as well as predict the cause if something went wrong.


Monitoring > Event logs menu
  • View live event logs
  • Downloading event logs
  • Filtering events

If a user contacts you with an access issue, review the event log menu, it can help you understand the cause of the problem.


Event log icon




Customize

You can edit the table with items what you want to display in the event log table.

Table items may vary based on the Event Log display time zone selected in the Settings > Site menu.


Filters

You can apply filters to extract and view only specific events, such as event type, user group, device ID, etc. If you want to filter for a specific user, use the search function.


Export

You can download the event log as a CSV file.

After applying filters, click the export icon and only the filtered data will be downloaded.


Refresh

Refresh the event log to the latest version.

The refresh time can be changed to Disabled, 1 minute, or 5 second intervals by clicking the Refresh tab below the table.

  • 1 minute or 5 seconds

    The log is automatically updated even while checking the event log.

  • Disabled

    The log is not updated during event log menu opened.

    If you want to see updated events while viewing the menu, click the refresh icon at the top. The latest logs will be updated when you check other menus and access the Event Log menu again.




View event logs

You can search for a specific event with the user's name, user email, user ID, or card ID in the search bar.

Be sure to enter the correct search terms.


Example. To search for a user by name

You can search by briefly typing the user's name in the Manage Users > Users menu.

Because you must enter the exact search term in the Event log, we recommend that you check the saved username in the Users menu before searching in the event log.


Searching by event date

To look up events that occurred on a specific date, you can set the start and end date at the top of the table.


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