Do you have a trouble with your Mobile Card?
"My mobile card suddenly stopped working! 😣"
If your mobile card doesn't open the door when you authenticate it to the Airfob device, check out this article for simple initial solutions.
Firstly!
Contact the Airfob administrator of the space you're using your mobile card to access for help.
They can quickly resolve mobile card reissues, temporary smartphone issues, mobile card setup issues, and more.
※ To contact your space's admin
Launch the Airfob Space app on your smartphone.
Click the square icon below the mobile card issued by the space to send a direct inquiry to the site administrator.
※ Has your mobile card been deleted?
If you change your smartphone, or delete and reinstall the Airfob Space app, all your mobile cards will be deleted for security purposes.
Please meet the Airfob administrator of the space where you are visiting with your mobile card.
How to meet a administrator
- Company : HR, IT, Security, or Operation team
- Shared Space : Local manager, customer service team
1. Did you see an error message in the Airfob Space app?
If the door doesn't open, please try authenticating again with the Airfob Space app switched on screen.
If you see a pop-up message about an error in the Airfob Space app, save a screenshot of the screen and share it with the administrator.
2. Is your smartphone's Bluetooth function switched on?
The mobile card is authenticated via Bluetooth communication between the Airfob device and your smartphone.
Make sure that the Bluetooth feature is switched on on your smartphone. Try temporarily switching off your smartphone's Bluetooth function and then switching it back on. (Refer: Bluetooth & Location Settings)
In general, the Bluetooth function on your smartphone may temporarily work weakly, causing authentication to fail. Switching Bluetooth off and on again, or restarting your smartphone may resolve this.
3. Please allow the location feature for the Airfob Space app.
Apps that use Bluetooth and NFC wireless secure authentication require location consent and permission for the app to access location information.
Search for the Airfob Space app in your smartphone's settings and set location to 'Allow' or 'Always allow'. Airfob app use location information only to determine the distance between your phone and the Airfob devices. (Refer: Bluetooth & Location Settings)
4. Check your smartphone's wireless network and Wi-Fi connection.
Your wireless network or Wi-Fi connection must be strong for mobile card authentication to work smoothly.
This may vary from location to location depending on the site management settings in your Airfob admin.
5. Did you use the connection method you chose in the Airfob Spaces app?
If you click the ≡ icon in the top right corner of the Airfob Spaces app, you'll find hidden menus.
In the Connection Method, you can choose how you want to authenticate your mobile card. (See: Connection Methods)
If you choose background mode, the Airfob Space app should always be on in your smartphone's running apps list.
Background mode: The app is always running in the background, and you can authenticate your mobile card even when your phone is locked.
6. Did your phone vibrate when you verified your mobile card?
If you felt a vibration on your smartphone when you authenticated your mobile card to the Airfob device, a specific error may have occurred.
Launch the Airfob Space app on your smartphone and authenticate once again with the screen turned on. If you receive an error message, please take a screenshot and share it with your administrator.
If the problem is still not solved after all the settings, please forward the above checks to the Airfob administrator of the space.
We at MOCA may need the administrator's confirmation and co-operation for accurate diagnosis.
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